Returns and Exchanges at NorwaySports.com

If you are not completely satisfied with your purchase, simply return it back for a full refund (less any shipping, handling and gift wrapping charges). Also, if you need to exchange your product for a different size, color, or alternation, just send it back to us and we will promptly ship you the new product (subject to availability.)

Exchanges and returns are usually completely FREE*—simply use the attached prepaid return label you have received with your purchase and drop your exchange/return package at the nearest UPS (Mail Boxes Etc.), FedEx (Kinko's), or post office location (not available on all orders.) It's that simple:

Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. If you return the product(s) in unsellable condition we will ship the product back to you at your expense and will not provide you with a refund. When returning shoes you must ship them back in shipping container, not the shoebox itself to avoid 20% re-stocking fee.

Please send the item back to us at the address below using any traceable shipping method if not using prepaid label. Once we receive your package, we will exchange or refund as you instruct.

NorwaySports.com
Returns and Exchanges
865 Fir Ave.
Sand City, CA 93955
United States of America

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

• Proof of purchase, such as a copy of the original sales receipt, return/exchange request or packing slip invoice, is required for reimbursement of the full purchase price.
• You can return your purchase for up to 365 days from the purchase date
• Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. We reserve the right to refuse a return on any product that does not meet these requirements.
• We cannot accept returns of undergarments due to health restrictions.
• We are not responsible for lost or stolen packages. Please use shipping method that can be tracked. We recommend you insure the parcel when shipping higher-priced items. Packages must be returned prepaid—we do not accept C.O.D. deliveries.
• We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.
• Subsequent to an approval authorization, we can only credit the credit card used for the original purchase. No store credit, gift card, or gift certificates will be issued. Please allow up to 30 days or 1 – 2 billing cycles for the refund credit to appear on your statement.
• Free return/exchange return label is provided to all U.S. customers within contiguous 48 states on orders over $50.00 where service is available. We will provide either UPS Ground, FedEx Ground, or USPS Parcel Post return label at our own discretion. We will not pay or reimburse you for any additional return services, such as carrier pick-up. If you don't have return label please send your returns or exchanges to us prepaid.
• If returning a product that included a free gift, please return both items to avoid being charged for the gift.

* Certain terms and conditions apply. Please read all rules above.

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