FREE PRIORITY MAIL SHIPPING: on all orders shipped within the U.S. details

FREE RETURNS: prepaid return label included on purchases over $149.99 (contiguous U.S.) details

PRICE MATCH: we will gladly match any US competitor's price within minutes

Returns and Exchanges at NorwaySports.com

If you are not completely satisfied with your purchase, simply return it back unused for a full refund within 365 days (less any shipping and gift wrapping charges). Also, if you need to exchange your product for a different size, color, or alternation, simply send it back to us and we will promptly ship you the new product (subject to product availability.)

If you are not completely satisfied with your purchase, simply return it back unused for a full refund.

Exchanges and returns are in many cases completely FREE—simply use the attached prepaid return label if applicable and drop your exchange/return package at the nearest UPS (Mail Boxes Etc.), FedEx (Kinko's), or post office location. This service is not available on all orders. Please consult the chart below to determine whether you qualify for free shipping / return shipping:

  Order value*
  $49.99 or less $50.00 – $149.99 $150.00 or more
Contiguous U.S. Shipping: You pay shipping FREE FREE
Return Shipping: You pay return shipping You pay return shipping FREE
Return Label: Not Included Not Included Included
Alaska, Hawaii
and U.S. territories
Shipping: Not free—use estimator in shopping cart
Return Shipping: You pay return shipping
Return Label: Not Included
APO/FPO Shipping: Not free—use estimator in shopping cart
Return Shipping: You pay return shipping
Return Label: Not Included
International Shipping: Not free—quoted during checkout
Return Shipping: You pay return shipping
Return Label: Not Included
Orders Placed on Partner
Websites (Amazon.com etc.)
Shipping: Calculated at partner's website
Return Shipping: You pay return shipping
Return Label: Not Included

*Order value does not include shipping, taxes, nor gift wrapping fees. Contiguous U.S. consists of lower 48 U.S. states and Washington, D.C. Shipping charges for domestic shipments can be estimated in shopping cart and are quoted during checkout process. In case of discrepancy between estimated and quoted shipping charges, quoted shipping charges prevail. We reserve the right to select shipping carrier for the return label when applicable. Return label will be provided only for addresses where regular FedEx or UPS service is available. Return shipping label is provided only on orders placed directly on our website—orders placed at partner websites such as Amazon.com or Shop.com do not qualify and no return label will be issued later.

Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. If you return the product(s) in unsellable condition we will ship the product back to you at your expense and will not provide you with a refund. When returning footwear you must ship them back in a shipping container—not the shoebox itself—to avoid 20% re-stocking fee.

Please send the item back to us at the address below using any traceable shipping method if not using prepaid label. Once we receive your package, we will exchange or refund as you instruct.

NorwaySports.com
Returns and Exchanges
865 Fir Ave.
Sand City, CA 93955
United States of America

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

Last updated: October 22nd, 2011

Shop with confidence at NorwaySports.com: we have been serving outdoor enthusiasts since 1999 and are committed to providing an exceptional customer service. We are customer certified, trusted, or highly rated small and independently-owned online store.

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